Customer Notes – WooCommerce Customer Notes Plugin

Customer Notes is a WooCommerce customer notes plugin that gives every customer profile a private note field for your team. Write down what you learned about a buyer, such as preferred sizes, delivery quirks or a past problem, and it stays on their profile where only staff can read it.

It works on WooCommerce and Themeve Commerce, and on Themeve Commerce order screens the note appears right beside the order.

Why shops need private customer notes

Good shopkeepers remember their regulars. This one always wants the larger size. That one prefers delivery after six. Another had a damaged parcel last month and deserves extra care. In a small shop, the owner keeps all this in their head. Once two or three people handle orders, that memory gets split and lost.

Private customer notes fix that. Whatever one staff member learns, everyone else can read the next time that customer orders.

A note on every customer profile

The plugin adds a note field to each customer's user profile in the admin. Type anything useful in plain words and save. The note is visible only to staff. Customers never see it, not on their account page, not in emails and not on invoices.

Because it lives on the profile, the note follows the customer across every order they place, now and later.

Beside Themeve Commerce orders

On Themeve Commerce stores, a side box on each order screen shows the buyer's note. Your packing team reads it at the exact moment they prepare the parcel, without opening another page.

What to write in a note

Keep notes short and useful. Sizes and fits that worked, favourite colours, the best time to call, a landmark the courier always needs, or a reminder that this buyer pays in advance by bKash. Notes about past problems help too: parcel arrived damaged, sent replacement, handle with care.

Avoid opinions and anything you would not want the customer to read. A good rule: write notes as if the customer might one day see them, even though they will not.

Examples by shop type

A tailoring shop notes measurements and fabric preferences. A grocery shop notes regular items and a preferred delivery slot. A gadget shop notes warranty dates and which charger a customer bought. Each note saves a question and makes the next order smoother.

Beauty and cosmetics shops can note skin type and shades a buyer liked, so staff can suggest the right product next time. Book shops can note authors and series a reader follows.

How this WooCommerce customer notes plugin fits your store

Customer Notes is deliberately simple. One note field per customer, an on/off switch in Themeve Customer Notes in the left admin menu, and the side box on Themeve Commerce orders. There is nothing to configure beyond switching it on.

It pairs well with tools that add facts to your notes. Courier Intelligence keeps delivered and returned records per phone number. Loyalty Points rewards completed orders with points that customers see in their account.

To learn how customer accounts work in WordPress, see the WordPress documentation.

A day with customer notes

In the morning, a regular buyer messages for another pair of sandals. The staff member opens her profile and reads size 38, wide fit, prefers delivery after 5 pm. The order is packed in the right size and booked for an evening delivery, without a single question to the buyer.

In the afternoon, a buyer whose parcel was damaged last month orders again. The note says double box, fragile sticker. The packing team follows it, and the buyer notices. That is how a WooCommerce customer notes plugin turns small details into repeat sales.

Privacy and access

Notes are private and stay on your own website. Only staff with access to customer profiles can read them. Treat them with the same care as phone numbers and addresses, and keep them factual.

If a customer asks you to forget them, remember that the note is part of their profile and should be removed along with their other details.

Licence, updates and setup

Customer Notes needs an active Themeve licence key. Without it, the note field is not added and only the lock screen and License screen open. Enter the key from My Account › Licenses and the notes appear. Updates arrive in Dashboard › Updates while the licence is active.

After activation, open any customer's profile, add a short note and save. On Themeve Commerce, open one of that customer's orders to see the note in the side box.

That is the whole tool: a WooCommerce customer notes plugin that turns what your team knows about each buyer into something everyone can use.