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Refund Policy

When you can get your money back, and how fast.

Last updated 7 October 2026
Refund within 24 hours
Back to the number you paid from
Genuine licenses only

This policy explains when you can get your money back for an order on Themeve (themeve.com) and when you cannot. We sell digital products: WordPress themes, plugins, Laravel software, license keys and digital services. A digital product cannot be sent back like a parcel, so we decide every refund on one simple question: does the product work as described?

When you get a refund

  • The product does not work as described on its product page, and our support team cannot fix it.
  • Your license key does not activate your website, and we cannot solve the problem for you.
  • A file is broken or missing, and we cannot send you a working copy.
  • A manually delivered product was not delivered within the time shown on its product page, and you ask to cancel before it is delivered.
  • You paid twice for the same order, or paid more than the order total. We return the extra amount.

When a refund is not possible

  • Your order was approved, the license was created in your account, and it works.
  • A single-site license has already been used to register a live domain. Our license server records every activation with the domain and the date, so a request saying "I never used it" cannot be accepted after a domain has been registered.
  • You changed your mind, bought the wrong item, no longer need it, or found it cheaper somewhere else.
  • The problem was caused on purpose or by changes on your side: edited or deleted theme files, a conflicting plugin you added, or hosting that does not meet the requirements listed on the product page. We will still help you fix it where we can.
  • A digital service or subscription was delivered and works.

Please talk to us first

Most activation problems are solved in a few minutes. Often the site slot is still held by an old website; you can free it yourself in My Account → License keys and activate the new site. Send us your order number, your website address and a screenshot of any error, and we will check it with you.

How to ask for a refund

Message us on WhatsApp or e-mail admin@themeve.com with your order number (for example TV-1024) and a short description of the problem. We check our order and license records, and we tell you the result clearly.

How and when you get your money

  • An approved refund is sent within one working day (24 hours).
  • The money goes back to the same bKash, Nagad or Rocket number you paid from.
  • The wallet's Send Money charge is deducted from the refund amount.
  • After a refund, the license key is deactivated and download access for that order is closed.

Cancelling an order

You can cancel an order at any time before it is delivered. Orders that are never paid are cancelled automatically, so nothing is owed.

Genuine licenses only

We never sell fake, shared or cracked license keys. Every key for our own themes, plugins and software is created by our own license server when your payment is verified, and our own plugin checks it each time a website is activated. This is also why we can see clearly whether a license has been used, and why a fair decision is always possible.

Questions? Our team answers on WhatsApp, 10 AM – 11 PM, every day.

Themeve sells genuine products with license keys from our own license server.